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Troubleshooting

This guide provides solutions to common issues you might encounter when using DebuggAI.

Installation Issues​

SDK Installation Fails​

If you're having trouble installing the DebuggAI SDK, try the following:

  1. Make sure you're using a supported version of Node.js or Python
  2. Check your network connection
  3. Try using a different package manager (e.g., yarn instead of npm)

If you're still having issues, check the error message for specific details or contact our support team.

API Key Not Working​

If your API key isn't working, try the following:

  1. Make sure you're using the correct API key for your environment
  2. Check that your API key hasn't expired
  3. Verify that your account is in good standing

You can find your API key in the DebuggAI dashboard under Settings > API Keys.

Monitoring Issues​

Requests Not Showing Up in Dashboard​

If your requests aren't showing up in the DebuggAI dashboard, try the following:

  1. Make sure you've initialized the DebuggAI SDK correctly
  2. Check that you're using the correct API key
  3. Verify that your requests are actually being made
  4. Check your network connection

If you're using a custom integration, make sure you're calling the DebuggAI API correctly.

Incomplete Request Data​

If you're seeing incomplete request data in the DebuggAI dashboard, try the following:

  1. Make sure you're capturing all the relevant information in your requests
  2. Check that you're not hitting any rate limits
  3. Verify that your requests are completing successfully

If you're using a custom integration, make sure you're sending all the required fields to the DebuggAI API.

Performance Issues​

SDK Adding Latency​

If the DebuggAI SDK is adding noticeable latency to your requests, try the following:

  1. Make sure you're using the latest version of the SDK
  2. Consider using the async tracking option to reduce latency
  3. Check your network connection

If you're still experiencing high latency, contact our support team for assistance.

High CPU or Memory Usage​

If the DebuggAI SDK is causing high CPU or memory usage, try the following:

  1. Make sure you're using the latest version of the SDK
  2. Consider reducing the amount of data you're tracking
  3. Check for memory leaks in your application

If you're still experiencing high resource usage, contact our support team for assistance.

Getting Help​

If you're still having issues after trying the solutions above, you can get help in the following ways:

  1. Check the documentation for more detailed information
  2. Join our Discord community to ask questions and get help from other users
  3. Contact our support team at support@debuggai.com

When reporting an issue, please include:

  • The version of the DebuggAI SDK you're using
  • The programming language and framework you're using
  • A detailed description of the issue
  • Any error messages or logs
  • Steps to reproduce the issue